Frequently Asked Questions

LuggageTribe is a global platform and mobile app that connects travelers, senders, and renters to move things securely around the world. It helps travelers earn from unused luggage space, lets senders deliver items safely through verified travelers, and offers smart luggage rentals with built-in tracking.

Visit www.luggagetribe.com or download our app. Sign up using your email address or verified phone number. You'll receive a one-time code (via Twilio) to confirm your account.

Absolutely. We use industry-standard encryption, secure payments (Stripe/PayPal), and verified identity systems to protect your data. Please see our Privacy Policy for full details.

Yes! LuggageTribe connects travelers and senders worldwide. However, availability of some features (like insurance or local pickup hubs) may vary by country.

You can access LuggageTribe via our web platform or the mobile app for both iOS and Android.

Simply upload photos, enter dimensions and weight, and add notes (like fragile or valuable). The app automatically generates a QR tag and tracking ID.

Yes. LuggageTribe supports Bluetooth, GPS, and cellular trackers (like Apple AirTag or Pebblebee Found LTE) to provide real-time tracking updates through the app.

The app helps you report lost or delayed luggage instantly. If you purchased LuggageTribe insurance, we'll help you file a claim and coordinate with the airline or traveler.

Our calculator uses regularly updated airline data. Still, because airline fees can change without notice, we recommend verifying directly with your carrier before travel.

Yes, you can manage and track past, current, and future trips all in one dashboard.

In your profile, select "Offer Luggage Space," enter your route, available weight and volume, and set your rate. LuggageTribe will match you with verified senders automatically.

Senders can browse traveler listings filtered by destination, travel date, or available space. Once a match is made, both parties can chat securely in-app.

LuggageTribe uses a secure escrow system. The sender's payment is held until the traveler confirms successful delivery, ensuring trust for both sides.

Every traveler and sender is ID-verified, and every package is inspected and sealed at a Tribe Hub before travel. You can also request insurance coverage for added protection.

Prohibited items include illegal drugs, weapons, cash, live animals, perishables, or any goods banned by airline or customs regulations. Check our "Prohibited Items List" before sending.

Reach us directly in the app (Live Chat) or by email at support@luggagetribe.com. Our team is available 24/7.

Please report it through the "Help & Feedback" section with screenshots. Our tech team will review it promptly.

Contact our support team with your transaction ID. We'll help you resolve it as quickly as possible.

Both documents are available on our website footer and inside the app under Settings → Legal Documents.

Responsibility is shared. Travelers agree to handle items with care, and senders must provide truthful descriptions. LuggageTribe facilitates secure verification, tracking, and accountability.

Travelers set their own rates, while LuggageTribe suggests recommended pricing based on distance, weight, and delivery timeline.

If insured through LuggageTribe, claims can be filed directly in-app. For uninsured items, both parties are encouraged to resolve the issue with assistance from our support team.