Data Privacy Policy

1. Information You Provide

• Account information: name, email, phone number, date of birth, payment details, and login credentials.
• Profile details: profile photo, ID verification documents, preferred communication methods, and travel preferences.
• Service information: details of your rental booking (box size, rental period, pick-up/drop-off locations) and/or luggage sharing request (trip dates, luggage capacity, delivery destination).
• Customer support: communications with our team, including complaints, inquiries, or feedback.

2. Information Created When You Use Our Services

• Transaction data: records of rentals, shipments, payments, refunds, and rewards.
• Usage data: app/website interactions, clicks, searches, and preferences.
• Device information: IP address, browser type, operating system, device identifiers, crash logs, and app settings.
• Location data (where applicable): approximate or precise geolocation when tracking luggage rentals, deliveries, or verifying travel routes (with user permission).

3. Information from Other Sources

• Third-party services: if you choose to connect LuggageTribe with platforms like Google, Apple, or payment providers (Stripe, PayPal), we may receive profile and verification information.
• Identity verification partners: confirmation of ID documents, fraud checks, and security screenings.
• Public and commercial sources: demographic, travel, or logistics data that help improve our matching services.

4. Special Features Data

• Smart luggage features: when using LuggageTribe rental boxes with integrated scales, trackers, or QR codes, we may collect weight, scan, and tracking information for operational purposes.
• AirTag or compatible trackers: if opted in, we collect device location updates to provide real-time tracking.

1. To Provide Our Services

• Facilitate luggage rentals, luggage sharing, and parcel delivery.
• Match senders with travelers who have available luggage space.
• Enable pickup and drop-off coordination.
• Process payments, refunds, and rewards.
• Provide luggage tracking through AirTags or compatible devices.

2. To Ensure Safety and Security

• Verify identities, travel routes, and rental agreements.
• Conduct fraud prevention, risk assessments, and safety checks.
• Provide customer support during disputes, lost luggage claims, or incidents.
• Enable insurance coverage and recovery support for lost or delayed luggage.

3. To Improve and Personalize the Platform

• Analyze how services are used to make the platform easier and faster to use.
• Recommend luggage sizes, rental packages, or sharing opportunities based on preferences and history.
• Develop new features such as custom rental plans or improved tracking options.

4. For Communication

• Send service updates (e.g., rental confirmations, delivery notifications, tracking updates).
• Provide customer support and respond to inquiries.
• Share promotional offers, discounts, and updates (users can opt out at any time).

5. For Legal, Compliance, and Business Needs

• Comply with applicable laws, tax obligations, and regulatory requirements.
• Enforce our Terms of Service and other agreements.
• Protect the rights, safety, and property of LuggageTribe, our users, and partners.
• Conduct audits, security checks, and operational reviews.

1. With Other Users

• Luggage Sharing: senders and travelers may see each other's names, profile photos, luggage details, and trip information needed to coordinate a delivery.
• Luggage Rentals: renters and delivery partners may see relevant booking details such as pickup/drop-off location, rental size, and contact information.

2. With Service Providers and Partners

We work with third parties who perform services on our behalf, including:

• Payment processors (e.g., Stripe, PayPal) for secure transactions.
• Identity verification and fraud prevention services to protect users.
• Logistics partners for insurance, storage, or last-mile delivery support.
• Technology providers for hosting, communications (e.g., Twilio, SendGrid), and tracking services.

3. For Legal and Safety Reasons

We may share your information if required by law, regulation, legal process, or governmental request. We may also share information to:

• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of LuggageTribe, our users, or the public.
• Respond to emergencies or insurance claims (e.g., lost luggage reports).

4. During Business Changes

If LuggageTribe is involved in a merger, acquisition, financing, or sale of assets, your information may be shared or transferred as part of that transaction.

5. With Your Consent

We may share your information in other ways if you provide explicit consent.

1. Retention

• Account information: kept for as long as you maintain an active account.
• Transaction records: retained to meet tax, accounting, and legal requirements.
• Tracking and rental data: stored for the duration of the rental/sharing period and for a limited time afterward for dispute resolution and insurance purposes.
• Communications: customer support messages and feedback may be retained to improve services and for training purposes.

2. Deletion

• You may request deletion of your account at any time through your account settings or by contacting our support team.
• Upon deletion, LuggageTribe will remove your personal data, unless retention is required for legal, regulatory, or legitimate business needs (such as outstanding payments, fraud prevention, or safety investigations).
• After the retention period, we securely delete or anonymize your data so it can no longer be linked back to you.

3. Exceptions

• Certain records (e.g., financial transactions, lost luggage claims) may be retained for a longer period as required by law.
• If your account has been flagged for fraud, misuse, or safety concerns, LuggageTribe may retain limited data necessary to protect the platform and community.

1. Access and Portability

You can request a copy of the personal data we hold about you, including account details, transaction history, and service usage. Where technically possible, we will provide this data in a portable format.

2. Correction

You may update or correct your account information (such as name, email, phone number, or payment details) directly in the app/website or by contacting support.

3. Deletion

You may request deletion of your account and associated personal data. We will honor your request unless retention is required for legal, regulatory, or legitimate business reasons (e.g., fraud prevention, outstanding payments, or legal claims).

4. Restriction and Objection

You may request that we limit how we use your data or object to certain processing activities (such as marketing communications).

5. Consent Management

You may withdraw your consent for optional features (such as location tracking or promotional messages) at any time through your account settings.

6. Regional Rights

• EU/EEA/UK: Users have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
• California (CCPA/CPRA): Users have the right to request details of data collected, shared, or sold (LuggageTribe does not sell personal data), and to request deletion or opt out of certain uses.
• Other regions: Users may have similar rights under local privacy laws.