Terms of Service

• Luggage Sharing: matching travelers with unused luggage space to verified senders.
• Luggage Rental: providing travelers or renters with secure, trackable LuggageTribe boxes ("Valises").
• Tracking & Rewards: enabling real-time package tracking, Tribe Points, and deposit management.

• You must be at least 18 years old and capable of entering into legally binding contracts.
• You must provide accurate, current, and complete information when registering.
• You may not use the Platform if you are suspended, banned, or in violation of these Terms.

• You must create a personal or business account to access most features.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree not to share your account or allow others to act on your behalf without authorization.
• LuggageTribe may verify your identity through SMS (Twilio), email (SendGrid), or payment verification (Stripe/PayPal).

• Payments are processed securely through Stripe or PayPal.
• The sender's payment is held in escrow until delivery is confirmed.
• LuggageTribe charges a platform service fee on each transaction.
• Deposits for rentals are refunded once the item is returned and verified.
• Any applicable taxes, duties, or customs charges are the user's responsibility.

• If a traveler cancels after acceptance, the sender may receive a full or partial refund depending on timing.
• If a sender cancels before confirmation, a transaction fee may apply.
• If a traveler fails to deliver, funds may be withheld and the traveler's account suspended pending investigation.

• Use the Platform for unlawful, misleading, or fraudulent purposes.
• Transport or send prohibited or restricted items (including narcotics, weapons, currency, live animals, or hazardous materials).
• Tamper with LuggageTribe-issued QR tags, trackers, or security seals.
• Misrepresent your identity or impersonate others.
• Use automated scripts, bots, or scraping tools.

LuggageTribe reserves the right to:

• Reject any package that appears suspicious or unsafe.
• Require photo or video verification prior to acceptance.
• Suspend accounts for non-compliance or suspected misuse.

By using the Platform, you consent to:

• Collection of location and device data for service functionality.
• Secure processing and storage of personal data under our Privacy Policy.
• Sharing of limited tracking data with senders and travelers involved in a transaction.

• LuggageTribe is not a courier or insurer unless you request insurance coverage directly through our platform.
• If you choose to insure your item through LuggageTribe, coverage terms and limits will be clearly stated before checkout.
• We do not assume liability for lost, delayed, or damaged items except where expressly covered under an approved insurance request.
• Travelers and senders are encouraged to obtain third-party insurance for high-value items when not covered through LuggageTribe.
• Our total liability under any claim is limited to the amount of service fees paid for the transaction, or the maximum coverage amount specified under your selected insurance plan, whichever applies.

1. Contact our Support Team within 48 hours of the issue.
2. Provide documentation, tracking data, or chat history for review.
3. LuggageTribe will mediate and issue a resolution or refund as deemed appropriate.

All trademarks, logos, designs, and materials on the Platform are the property of LuggageTribe, Inc.

You may not copy, modify, or distribute our content without written permission.

• Suspend or terminate accounts for violations of these Terms or fraudulent activity.
• Remove content or transactions that pose legal or reputational risks.
• Retain necessary information for investigation or compliance purposes.

We may update these Terms from time to time. Updated versions will be posted with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the revised Terms.

For questions or concerns about these Terms or our services:

• 📧 Email: support@luggagetribe.com
• 🌍 Website: www.luggagetribe.com